Documentation
Learn how Comms agents use knowledge, subscriber memory, shared lines, and connected tools to answer customer messages safely.
Understand how Comms routes conversations, uses agent instructions, and keeps replies grounded in saved context.
Shape durable agent context, subscriber memory, handoff rules, and the customer-safe knowledge base.
Set up claim words, shared phone numbers, and long-lived subscriber-to-agent routing.
Connect subscriber-safe tools without exposing private records outside the verified customer scope.