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Missed call to a booked job on iMessage
Comms is an SMS + iMessage line with an inbox and an optional agent. A missed call should become a book or an ETA in the thread — on a number you own.
The empty-aisle job
Someone calls while you are on a roof, in a van, or on the other line. Voicemail is a polite way to lose the job to whoever texts back first. The useful move is the same number they just dialed, texting: times, address, ETA. On iPhone that can be a blue thread. Your crew sees it in the inbox.
That is a line, not a new website and not a phone tree. Dedicated is $200/month, $0 setup: your E.164, you pick the area code, 5,000–7,000 messages a day, inbox, optional agent. Plus at $50 is a shared trial. Free is shared, 100 messages/day. A customer-facing service number does not live on shared.
When voicemail still wins
If a person always answers, or your book is calendar-and-handshake, do not add a text line to look modern. Stay with the phone. Shop Dedicated when the missed call is the lead — HVAC, plumbing, mobile detail, lawn — and the next sentence is a window, not “we’ll call you back.”
We will not title this an AI receptionist. The agent is optional. The number, the inbox, and the book/ETA in the thread are the product.
What you are buying
An owned SMS + iMessage line the customer already has from the missed call. A thread your dispatcher can take over. An optional agent for the first reply. Not a blast list, not 10DLC homework, not a dealership playbook.
FAQ
What happens after a missed call?
The customer gets a text on the same number they just dialed: book, send an address, or get an ETA. On iPhone that thread can be iMessage. Your team sees it in the inbox. An optional agent can take the first turn.
Is this an AI receptionist?
No. The product is a line — SMS + iMessage, inbox, optional agent — so a missed call becomes a bookable thread. It is not a phone-tree replacement and we do not sell it as an AI receptionist.
When should I keep voicemail?
Keep voicemail if someone always picks up, or if your jobs are not booked by text. Add a dedicated line when the missed call is the lead and the next useful move is a time window, not a callback tag in a CRM.
What does the line cost?
Dedicated is $200/month, $0 setup: own E.164, choose the area code, 5,000–7,000 messages/day, inbox, optional agent. Plus at $50 is a shared trial. Free is shared, 100 messages/day.
Do I need a new website to book over iMessage?
No. If customers already call, the job is the number they called — texting back on that line with a book or ETA. You are shopping a line, not a landing page.